أكاديمية إيديوكشنال إيميرشن

Frequently Asked Questions

Frequently Asked Questions – About the Learning Experience and the Mongi-Immerse Method

1. What is the Mongi-Immerse method in learning English at Monglish International Academy?

The Mongi-Immerse method is an interactive, real-life-based approach to learning English online through daily live sessions and immersive language clubs, enabling learners to speak fluently in record time.

2. How long does it take to become fluent in English with the Mongi-Immerse method?

Most students experience noticeable progress within just 6 months, thanks to our intensive online English learning environment and practical daily engagement.

3. Is the program suitable for children with ADHD or short attention spans?

Yes, our curriculum is highly interactive and designed to engage different learning styles, including active children who need constant stimulation.

4. What if I miss a live session? Can it be rescheduled?

Yes, missed lessons can be rescheduled according to your chosen subscription plan and the academy’s flexible session policies.

5. Can I change the teacher during the English course?

Yes, you can request a teacher change at any time by contacting our academic support team.

6. Will I receive regular progress reports to track learning outcomes?

Yes, we provide monthly progress reports that highlight the student's development in the four main English skills: reading, writing, listening, and speaking.

7. Is there a free trial class before enrollment?

Absolutely. New students can attend a free trial session to experience the Mongi-Immerse system and interactive online learning environment.

Enrollment & Payment FAQs

1. What are the available payment options for Monglish online English courses?

We support multiple payment methods including credit/debit cards, bank transfers, and secure gateways, with installment plans available for selected packages.

2. Do subscription fees include access to the language clubs and interactive sessions?

Yes, all subscription plans include access to live classes and immersive language clubs such as Conversation Club, Reading Club, Phonics, and more.

3. What is your refund policy if I’m not satisfied with the program?

We offer a flexible refund policy within a limited period after enrollment, according to the terms and conditions outlined on our website.

4. Can I transfer my subscription to a sibling or another person?

Subscriptions are personalized and non-transferable, as each learner receives a tailored learning plan based on their level and goals.

5. Can I enroll more than one child at the same time?

Yes, you can register multiple children, and each will receive an individual level assessment and customized course track.

FAQs for Parents and Guardians

1. How can I track my child’s progress in the English learning program?

We send monthly performance reports and offer optional parent-teacher meetings to keep you informed about your child’s progress.

2. Is there regular communication between the academy and parents?

Yes, our academic advisors stay in contact with parents through updates, progress evaluations, and monthly educational meetings.

3. Do you offer parenting or educational workshops for parents?

Yes, we provide free monthly educational sessions for parents with certified specialists to help guide your child’s language development journey.

4. Can I attend the classes with my child?

We encourage independent learning for better confidence and engagement, but parents are welcome to observe or request updates from the academic team.





Certification & Accreditation FAQs

1. Do students receive a certificate after completing each level?

Yes, students receive an internationally accredited certificate detailing their achievements and completed level.

2. Are Monglish certificates recognized internationally?

Yes, our certificates are issued by Monglish International Academy, accredited by global organizations including IOTQ, AAA, and listed in the U.S. Library of Congress.

3. Can I use the certificate to apply to schools or universities?

Yes, our certificates are accepted by many educational institutions and can support academic or professional applications.

4. Can I request a printed certificate?

Yes, printed certificates are available upon request for a small additional fee.

Technical Support & Requirements

1. What are the technical requirements for attending online English classes?

You’ll need a stable internet connection, a computer or tablet, a headset with microphone, and the Zoom application installed.

2. Is there a dedicated app for Monglish Academy?

Currently, we use Zoom and email communication. Our official app is under development and will be launched soon.

3. What should I do if I face technical issues during a session?

Our technical support team is always ready to help—just contact us via the website support button or email for immediate assistance.


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